About This Course

In this 60-minute webinar, you’ll gain actionable strategies to tackle tough talks and manage challenging individuals with confidence and clarity. Learn how to stay composed, communicate with impact, and achieve positive outcomes every time.

As a leader, you will inevitably face difficult conversations – whether it is addressing poor performance, managing conflict, or delivering tough feedback. Avoiding these conversations can diminish your leadership effectiveness, create misunderstandings, lower morale, and decrease team productivity. This webinar will equip you with practical strategies to navigate challenging discussions with confidence and poise. You’ll learn how to stay emotionally grounded, choose the right words, and manage strong reactions from others. We’ll explore key strategies for de-escalating tensions, setting clear expectations, and achieving win-win outcomes. You’ll walk away with a toolkit for turning difficult conversations into opportunities for growth and stronger relationships.

Course Objectives

Course Prerequisites

Target Audience